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Old campaign was automatically enabled without my confirmation - $50 charged

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently added a Mastercard to my account, and got charged $50 for a campaign that I created and ended in Dec 2014.

 

Talked to the customer support rep at Google, and she'll try to get me a refund in the form of a store credit, but she didnt get back as promised.

 

What do I do?

 

 

Marked as Best Answer.
Solution
Accepted by topic author Turab G
July 2016

Re: Old campaign was automatically enabled without my confirmation - $50 charged

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

@Turab G

 

can you confirm in the change history that the campaign went from paused to active when you did this?  

 

I'm thinking the campaign was still enabled from 2014 without a valid card or it could be that your account had an outstanding balance and when you added the new card it brought things current.

 

Re: Old campaign was automatically enabled without my confirmation - $50 charged

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yup, looks like the campaign had an outstanding balance.