AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3.1K members online now
3.1K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Obtaining Refund (credit card) for valid clicks

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Received credit adjustment for Invalid Clicks on account, however, client is no longer advertising Adwords at this time and unsure of future adwords placements and wants $ back. All campaigns are finished. Google rep indicated that Policy prohibits refunds for invalid clicks only credit for future advertising. Not favorable PR for Google Adwords.

 

I ulitize My Client Center for several clients and would like to close out this client relationship ...HOW?

1 Expert replyverified_user

Re: Obtaining Refund (credit card) for valid clicks

Google Employee
# 2
Google Employee

Hi echomark,

 

Thanks for posting to the community. What I would normally do in this situation is refer your post to our support team to see if they could help with your request. However, it seems that you have already done that. Usually what support says is final.