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'No billing details' error on Google Grants Adwords account?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I just logged in to our organisation's Google Grants Adwords account and saw the following message: 'Your ads can't start running until after you've entered your billing details.' This appears when I hover the cursor over the speech bubble next to the Ad status.

 

We have a Google Grant for this account, which was approved and has been running fine for a couple of weeks. Obviously we don't have any billing info, because it's a grant!!

 

Today is the first time I've seen this message.

 

 

Can someone help? I hope so!

 

Thanks,

 

Sophie

1 Expert replyverified_user

Re: 'No billing details' error on Google Grants Adwords account?

Top Contributor
# 2
Top Contributor

Hi Sophie and welcome,

 

I am not sure about the Google Grant Account. As this forum deals with regular Adwords account related issues and best practices. There's a dedicated Google Grants forum. Kindly re-post your question on that forum for more details. This is the link.

 

Hope that helps!

Pankaj

Re: 'No billing details' error on Google Grants Adwords account?

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Hi Sophie

 

I manage a few subsidised grant accounts.

Go to your date range on the top right hand corner and set to 'Today'.

If you have been getting 'impressions' and 'clicks' I would simply ignore it as your ads are definitely running if you are getting clicks. 

 

I hope this helps