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No ads active, but Adwords keep billing me on a monthly basis

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have tested out Adwords to drive traffic to a website for a couple of months. Thereafter I decided to shelf the effort and expressly paused all active campaigns created during this period.

 

Not really thinking about it anymore, one month I noticed on my bank statement that Google kept on billing me for this (and that money was indeed deducted) for months still - and this is still going on.

 

I have logged back into my account to double check that no campaigns are active. And they aren't. There's even a red bar at the top of the page that expressly states:

 

None of your ads are running - Your campaigns and ad groups are paused or removed. Enable them to begin showing your ads.

 

Yet the charges still keep going off!

 

How to stop this immediately? It is wholly unacceptable.

 

Re: No ads active, but Adwords keep billing me on a monthly basis

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hi Johan,

You can cross check your change history that when you had paused your campaigns completely then you campaigns was enable or not. Or you can contact to Google and ask about this.

https://support.google.com/adwords/answer/8206?hl=en-GB

Thanks,
Anand

Re: No ads active, but Adwords keep billing me on a monthly basis

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi.

I have already done this. And I am sure all campaigns and ads are paused.

So what now?

Re: No ads active, but Adwords keep billing me on a monthly basis

Participant ✭ ☆ ☆
# 4
Participant ✭ ☆ ☆
Hi Johan,

I will recommend to contact to AdWords support team. Please go through the below URL.

https://support.google.com/adwords/answer/8206?hl=en-GB

Thanks,
Anand