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No Longer Have Access to Adwords Email (Cannot Remember Login Information)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭



About 2 years ago we used AdWords for our company, Dominion Modz however we closed up shop about 12 months later due to a decrease in demand of our products. We thought that our account was all paid up and we did not owe anything, however recently we received a call from a accounts receivable company stating we owed over $500!!! Not sure if this was a scam or not, we immediately attempted to login into our old AdWords account associated with the business, but failed to remember the login info and email associated with the account. The domain was not renewed for our company, so regardless we could not have recovery info sent.


Our concern is, Google should have our contact information, a billing/shipping address, wouldn't Google attempt to send a notice out themselves before going with an "Accounts Receivable" company as it costs them money to do so?


We are forsure the address on the account is correct, and still valid and no contact from Google to us was made so is this a scam?


Looking forward to getting this situation resolved as soon as possible.




Ben Corn

1 Expert replyverified_user
Marked as Best Answer.
Accepted by rashu (Google Employee)
September 2015

Re: No Longer Have Access to Adwords Email (Cannot Remember Login Information)

Top Contributor
# 2
Top Contributor

Hi Ben,


Since we don't have access to your AdWords account, you're advised to write directly to Google using the contact details after clicking the Contact AdWords button at the top right of this page.