3.3K members online now
3.3K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me

Need Help Immediately - My account is suspended due to billing verification (C:ID xxxxx)

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello All (Google Employees, Top Contributors, Experts)


I have created my account (C:ID - xxxxxxxx) about 10 days ago, added my billing details and Indian Rupees Five Hundred. 


Yesterday night, I made a campaign with about 12 keywords and 1 ad.


Just after making new campaign, I received a mail from Google regarding User Safety Policy. Then I have fixed all the issues and made my website according to the User Safety Policy. Now the issue seems fixed as I have received no email related to same.


Now, just an hour ago, I have received another mail regarding Billing Verification issue.


I have filled the support form asking them to call and verifiy or let me know if they need any Government issued photo ID proof.


My Request to: Google Employees, Top Contributors and Experts. Please help me in restoring my account back to normal.  My AdWords Account ID is xxxxxx.



2 Expert replyverified_user

Re: My account is suspended due to billing verification

Top Contributor
# 2
Top Contributor

Hi webdigitas;

Please remove immediately any personal information from your post;

Please copy/ paste the email you received from Google (deleting all personal info)



Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My account is suspended due to billing verification

Zee Community Manager
Community Manager
# 3
Zee Community Manager
Community Manager

HI webdigitas


I've escalated your issue to the AdWords support team. They will reach out to you soon. I've also removed your customer ID numbers from your post for your oven security. 




Re: Need Help Immediately - My account is suspended due to billing verification (C:ID xxxxx)

[ Edited ]
Google Employee
# 4
Google Employee

Hello Sir, 


This is in response to your question.


Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.


- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here:

We appreciate your cooperation and thank you for your understanding.