My client is questioning why they were billed for $250.00[ Edited ]
February 2013 - last edited February 2013
I have a client who would like to be billed at the end of the month, not incrementally. Also their first bill was for $250.00 ($200 for one campaign and $50 for a second), which is obviously lower than Google's $350.00 threshold.
How can we set this up so they get billed once a month and why the discrepancy in the threshold amount they were billed?
Re: My client is questioning why they were billed for $250.00
Hi Lee and welcome to the forum. As far as I know there's no simple way to be billed at the end of the month. There are some options however. Firstly you could use a "pre-payment" system rather than post-pay. In this way you could "load up" an Account with a month's worth of budget and only make one payment every month to replenish it.
Alternatively there is an option to switch to a monthly invoicing system but the client has to meet certain requirements. Given that one of the requirements is a monthly spend of $5000 or more - and the figures you've provided for your client, it's possible they won't meet these.
I am a little intrigued by your comment that they were billed "$200 for one campaign and $50 for a second". Billing occurs at the Account level, not Campaign. Two separate charges like this are more likely to be the two initial charges for a new Account as these figures match the progression. The first charge for a new Account is $50, the next $250, the third $350 then final $500, each of which "or 30 days" whichever is the sooner. (This answers your second question).
If your client spent more than $250 in just a few days it's possible the $50 and $200 payments came through together or very close.