AdWords
5.4K members online now
5.4K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

My account was suspended due to suspicious behavior in payment activity

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

This happened over a week ago I've talked to many people on the phone read over the support page many times and sent numerous emails with no help I can't get through on the phone anymore because my account is suspended I just keep getting the run around with no solutions

1 Expert replyverified_user

Re: My account was suspended due to suspicious behavior in payment activity

Top Contributor
# 2
Top Contributor
the original suspension email from google is usually key.

if the suspension is not permanent and something can be done then,
the next-steps are typically outlined in the original suspension email.

generally, for payment-activity issues -- be certain that the card being
used is a credit-card from a bank issuer, the name/address information
for the card-holder is exactly the same within the account/billing details,
the bank/issuer properly authorizes google to transact a payment against
the credit-card -- and only, one, single, ad-account was ever opened with
google, at any time; then, fill out the following form:
https://support.google.com/adwords/contact/pf_suspended

however, if a suspension is permanent and nothing can be done
then, google may not offer any details whatsoever and the same
similar response will always be given, without any solution.

Re: My account was suspended due to suspicious behavior in payment activity

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
I have already filled out that form

Re: My account was suspended due to suspicious behavior in payment activity

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
I don't know if it's permanent what do I do make a new account

Re: My account was suspended due to suspicious behavior in payment activity

[ Edited ]
Top Contributor
# 5
Top Contributor

no; creating new accounts will usually make things worse

and can result in a permanent suspension of all accounts

and any future accounts -- permanent suspensions are

against the advertiser, not a specific account.

 

this a mainly a peer-to-peer forum.

posting more specific information here in the public forums --
such as the original suspension email, the exact website url,

number of ad-accounts that were ever opened with google --
may allow others to offer more specific suggestions.

[ be certain to remove any personal/private information,
such as account or credit-card numbers before posting --
this is a public-forum. ]

otherwise, such suspensions are often permanent and nothing can be done.

 

Re: My account was suspended due to suspicious behavior in payment activity

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆
That's ridiculous I don't understand I quit my job to run this business
full time and was doing good until this