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My account was hacked.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account was hacked and I was charged over $8000 which I never authorized and I didn't even realize it had happened till earlier today because I haven't even looked at my account since 2012 (that's when I last ran ads).  Also there are 3 credit cards on file in my account that belong to 3 different people who I've never heard of.  None of this makes sense. Please help!!!!

1 Expert replyverified_user

Re: My account was hacked.

Community Manager
# 2
Community Manager
Hi Steve,
This does not sound like an ideal situation. I'm going to reach out over email to see if I can help.

Kathleen

Re: My account was hacked.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
"This does not sound like an ideal situation." No kidding.

Re: My account was hacked.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
As of today, my account remains "Suspended" though I've been told that Google is working on it. And now after changing my password and doing a security scan of my site (as advised), Google Drive has mysteriously stopped working.

Re: My account was hacked.

Community Manager
# 5
Community Manager
Hi Steve,
We are still working on this. As we cannot discuss your account details on a public forum, if you have specific questions, please reply to the email I sent you.

Kathleen