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My account was billed wayover than the budget i set

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hai there google team , need your help for my problem here, i was billed wayyyyy over than my daily budget. i set my budget at indonesian rupiah 13.685/day , but suddenly when i see the graph , at 1 august 2013 there's a hike at visitor at my video at about 10.000 views, it cost me about 9.000.000 indonesian rupiah , i've send a feedback through live chat but havent got any response yet. from what i have learned that max billing is 30.4 x daily budget means 30.4 x 13.685 = 416.024 indonesian rupiah, please help me out here because i found it very hard and quite shocking Smiley Frustrated

 

thank you before

 

1 Expert replyverified_user

Re: My account was billed wayover than the budget i set

Top Contributor
# 2
Top Contributor
Hi Devin,

Welcome to the community!

Billing/payment issues are account specific. No one in the community can help you as non has access to your account.

So please contact your local Adwords support for help.

https://support.google.com/adwords/answer/8206?hl=en

https://support.google.com/adwords/answer/1385067

Deepak

Re: My account was billed wayover than the budget i set

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
dear deepak, thank u very much.

Re: My account was billed wayover than the budget i set

Top Contributor
# 4
Top Contributor
You are most welcome Devin.