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My account suspended for billing problem

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I added 2 funds in my account and in first payment i forgot to add my card billing address different than my account address . but in second payment i added my billing address for this card . in my account i see this erro message "Your account is suspended because your billing information can't be verified."
Please Activate my account , because i need to run my ads .
You can verify my first payment with my second payment details .
Please note also i'm changed my Master Card Billing address to trust address .
If you need documents , i can also provide ID and Address documents to verify my account and activate again my adwords account.
I'm waiting your as soon as possible reply and action .
Regards .

1 Expert replyverified_user

Re: My account suspended for billing problem

Top Contributor
# 2
Top Contributor

Hi @Oystein R,


You will need to go to your AdWords account, click on the gear icon in the upper right corner and call the number shown or click on help and pick another option (chat, video, etc.) for support to interact with your account and you directly. 


Kind Regards,



Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile




Re: My account suspended for billing problem

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆

Hi Oystein,


Thanks for posting. This is a user-based forum so we can't look into specific details of your account but we can give you some suggestions to solve your issue.


You can fill the following form to get your suspended account reviewed by Google specialist:


In case you don't get any reply from the Google team, you can contact them using the following link:



Hope it helps !!

Re: My account suspended for billing problem

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks very much your help .
Sorry for my beginner solutions .
I'm beginner in Adwords and i get this issue .
I filled full all fields in provided link , and i'm waiting reply and your
team action .

Re: My account suspended for billing problem

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆
You are welcome Oystein Smiley Happy