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My account has been suspended even when my bank account has taken the advertising fee

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account has been suspended even when my bank account has taken the advertising fee. GG adwords show that "Your account is suspended - We haven't received payment for your advertising costs, so we've temporarily suspended your AdWords account until you're able to pay your balance" Please help me. Thank you so much.

I also received the email confirmation "Google AdWords: Payment received"!! 

1 Expert replyverified_user

Re: My account has been suspended even when my bank account has taken the advertising fee

Top Contributor
# 2
Top Contributor
Hello,

Did you try sending an email to AdWords support regarding the same issue?

Pankaj

Re: My account has been suspended even when my bank account has taken the advertising fee

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you so much for your reply. I have sent an email to say the same problem. But I don't know the reason why that causes problem. So sending email to Adwords Support is the only way to solve the problem, Pankaj?

Re: My account has been suspended even when my bank account has taken the advertising fee

Top Contributor
# 4
Top Contributor
That's correct. You need to explain them that payment has been paid. And as you said the suspension is temporary. Once you clarify, the support team will look into it and respond back.