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Money in our account, but adwords won't run ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a credit of $390.00 and the charge 100% processed. AdWords says my account is not live because I did not enter billing information. It's been days now, I'm very confused by this. Any answers would be much appreciated. 

 

Thanks,

 

Nick 

Re: Money in our account, but adwords won't run ads

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi Nick,

 

I have seen it take a little time for the billing message to disappear after making a payment but it's not usually a few days. 

 

Is your account building up data (are you getting impressions and clicks) as sometimes you'll see the billing message but your account is running?

 

Otherwise it might be worth trying to contact the support team to see if they can help you.