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Making a payment with cc gives reference number warning

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1- Hit "Make a Payment" button when you are on "Billing" tab

2- Choose a credit card

3- Under "Specify Payment Amount" choose "Other amount" and enter  amount..

4- Hit "review payment" and you will see:

 

  • When you click "Submit and generate a reference number", you will generate a one-time use reference number and link to a printable page.
  • IMPORTANT: You MUST include this reference number when sending your payment to us. Omitting the number may result in delay or loss of payment.
2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Hannah (Google Employee)
September 2015

Re: Making a payment with cc gives reference number warning

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
you can make. don't worry.
i made one just a few hours ago and everything is fine.
you just get this message because of a coding mistake.

View solution in original post

Re: Making a payment with cc gives reference number warning

Google Employee
# 2
Google Employee

Hey Teasers,

 

Thanks for sharing. Read more about your payment options here.

 

Hannah

Re: Making a payment with cc gives reference number warning

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks, Hannah.

You must normally get this warning when you are about to make a funds transfer, not a credit card payment.
I hope someone will fix this. Not something important, but needs to be fixed.

Re: Making a payment with cc gives reference number warning

[ Edited ]
Google Employee
# 4
Google Employee

Apologies Teasers, I misunderstood your issue.

That is not normal behaviour. Reference numbers are only generated when you want to make a one-off bank transfer to us and don't have direct debits set up.

Did your credit card payment go through? If not, I'd be happy to get one of our AdWords Support team to take a look at your account for you.

-Hannah

Re: Making a payment with cc gives reference number warning

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I just made one cc payment, without any problems.. Everything is fine, balance, etc numbers are correct.

the only problem is, you must not see this warning I pasted above. The code needs to be checked. No reference number is generated, but you just get an unnecessary/wrong warning about reference numbers. I was not getting this warning before. some mistake in code since a few hours..

Re: Making a payment with cc gives reference number warning

Google Employee
# 6
Google Employee
Are you still able to see this message, even now that you have been able to make a payment? If so, I will ask our Support team to take a look at your account for you.

Re: Making a payment with cc gives reference number warning

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Yes, I still see this message.
You can pass this to Support Team.
Thank you.

Re: Making a payment with cc gives reference number warning

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hello everyone!

 

I have the same problem.

  • When you click "Submit and generate a reference number", you will generate a one-time use reference number and link to a printable page.
  • IMPORTANT: You MUST include this reference number when sending your payment to us. Omitting the number may result in delay or loss of payment.

I am not sure should I try to make a payment.

 

 

Marked as Best Answer.
Solution
Accepted by Hannah (Google Employee)
September 2015

Re: Making a payment with cc gives reference number warning

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
you can make. don't worry.
i made one just a few hours ago and everything is fine.
you just get this message because of a coding mistake.

Re: Making a payment with cc gives reference number warning

[ Edited ]
Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Problem is now solved.

I don't see this warning anymore.


Thank you.