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Known or wide-spread Collections Department / Billing Error?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For going on 36 hours five of my child accounts from my MCC have been suspended for unpaid invoices, but none of these accounts are past due as the client processes and pays them early every month. I've spoken with no less than five AdWords Support reps: Melissah, Michelle, Max, Veronica, and Jonathan. And I've gotten varying degrees of "it's a known technical issue" in the collections department (I was also told it was human error) and "we're working on it". But I'm unable to find out anything else.


I was told this issue would be solved by EOB yesterday, and as of 2:00PM today it's still unresolved. Any information would be appreciated. 



1 Expert replyverified_user

Re: Known or wide-spread Collections Department / Billing Error?

Top Contributor
# 2
Top Contributor
I escalated the case to a Google asking to look into the case.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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