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Invoicing

[ Edited ]
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# 1
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Lately the invoices are not the same as the amount taken from credit card.
they used to always match, now they don't.

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Accepted by topic author Autoprint L
November 2016

Invoicing

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi @Autoprint L,

 

Are you using consolidated billing for multiple accounts? Could this be where there is a mismatch?

 

With any billings issues, it is best to interact with AdWords support directly by opening the AdWords account, clicking on the gear icon in the upper right hand corner and calling the number shown, or clicking on Help (same location) and using another method to interact with support. Only they can see or access your account and provide precise info with billing. 

 

Kind Regards,

 

James

 

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Invoicing

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# 3
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Monthly invoice
Nov 1, 2016 - Nov 30, 2016
Services
Google AdWords
Billing ID
9744-xxxxx
Google AdWords ID
640-xxxxxx
Invoice Number
6750-7710-3052-8241-112016
Invoice Date
Nov 30, 2016
Record of payments received
Date Description Amount
Nov 2, 2016 Payment: MasterCard  • • • 2544 −TRY503.28
Nov 29, 2016 Payment: MasterCard  • • • 2544 −TRY500.24
Record of Costs and VAT
Date Description Cost VAT (0%): Total
Nov 2, 2016 Google AdWords cost TRY39.63 TRY0.00 TRY39.63
Nov 29, 2016 Google AdWords cost TRY500.24 TRY0.00 TRY500.24

 

 

This is only an example. Adwords is not issuing my invoices since July. They say their engineers have tried investigating the problem, however they weren't able to understand the reason !!!. I asked them to provide me with a manually signed invoice. Their answer was "NO".  

 

 

More examples from OCTOBER

Record of payments received
Date Description Amount
Oct 4, 2016 Automatic payment: MasterCard  • • • 3708 −TRY500.00
Record of Costs and VAT
Date Description Cost VAT (0%): Total
Oct 4, 2016 Google AdWords cost TRY74.77 TRY0.00 TRY74.77