I have anywhere from 150 to 800 invalid clicks a day. I have a third party tracker on my website and a third party company that is submitting the invalid IP addresses to my Google account but I am still getting clicked on from the blocked IP address that my ad isn't supposed to be coming out on. My ad comes out in the morning and they click on it 100 times and my ads budget is depleted and my ad stops coming out, about one to two hours later 97 of the clicks get moved to the invalid clicks column and my ad comes out again for about 5 minutes then I get clicked on again another 100 times and they keep doing that throughout the day until my budget really is depleted since I get charged about $10 to $15 a click. I called about a month ago and Im not sure what they did but the invalid clicks stopped and I was able to keep my ad up for about 10 days then a couple of weeks ago the same thing happened and I called and sent screenshots of the third party tracking to show from where and what IP addresses were clicking and the 200 clicks in just two hours and again she submitted it and it got fixed and I was able to work for another two weeks. This last Monday it started again so I checked the IP addresses and added a couple of new ones to my excluded IP address list to see if it would help and it didn't so I called again and this time I was told that he would not be able to get my account checked because I had to wait at least a month before I could get my account checked again. I tried to explain that I was spending about $4000 to $5000 a month on these clicks and that I wasn't getting any work since my ad wasn't coming out but I am still getting charged and he said to wait because there were other people with the same problem and that the team had too many claims already so I had to wait and that there isn't any other way. I am hoping that that is incorrect and that there is someone else higher up that can take a look at my account. The IP addresses are coming from Bell Flower, California and Stockton, New Jersey so I excluded the entire state from my account, I already excluded the IP addresses with the star at the end so that when they change the last number it should exclude them entirely since its always the same two but it isn't working and my ad keeps coming out on those excluded and I keep getting clicked on. Has anyone out there had this problem and were you able to find a solution or a Google department that can take a look at my account. It just doesn't seem right that I would need to wait for a problem that they haven't been able to fix. Please help my locksmith business is really hurting because of this.
Re: Invalid Clicks
I'd have to look into the specifics of your account to see if you are correctly setting up the IP exclusions.
Have you contacted the AdWords Support team to look into the specifics of your account? You can find your local contact details here.
Alternatively, I'd read about Invalid Traffic, and also you can request an Click Investigation. If you are going to do that make sure you give the team exactly the information they are looking for, and bear in mind it can take a couple weeks for this to be processed.
Re: Invalid Clicks
Hi. I have a Electrical and Plumbing business. I have the same issue. The only diffdifference is that my competiitors are using Device Emulators anand thi seems t be impossible to track and block . Have you found anyone who can help?