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Incorrect Account Balance

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

INcorrect Account Balance

1 Expert replyverified_user

Re: Incorrect Account Balance

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Hi Tthopf,

 

I have an account that seems to be displaying an incorrect balance as well.

 

I'm currently investigating this and will let you know when I find anything out.

Re: Incorrect Account Balance

Google Employee
# 3
Google Employee

Hi purefuzz,

 

I think this is probaby the same billing issue I commented on in the "Payment problems" thread.  The billing engineers are working on it.  There's no definite ETA for a fix et as far as I can tell.

 

If your account is affected, what you see in the billing part of the UI might not make a lot of sense right now.  As far as I know, everything in the other parts of the UI (# of clicks, impressions, cost of clicks today, etc.) will still be correct.

 

Laura

Re: Incorrect Account Balance

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

Hi laura,

 

Thanks for the update. I did just get off the phone with support whi confirmed the same situation.

 

The client is much happier now he knows his bill isn't what was diaplyed.