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I want to pay my due amount of one of my old account which has been suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

    One of my old adword account which was due from last couple of months has been suspnded and i want to pay the due amount of that account but now as the account has been suspended so i can't pay through a billing tab i tried contacting adword team over the phone but my call is not going through because of suspended account and because of that one of my new account with adword has also been suspended so can somebody please help me here so i can pay my amount due and can get back my new adword account

Re: I want to pay my due amount of one of my old account which has been suspended

Community Manager
# 2
Community Manager

Hi there,

I've escalated this issue to a specialist. You should hear an update via email soon.

Thanks for your patience,
Mini

Re: I want to pay my due amount of one of my old account which has been suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
hi,
Thanks for your help do i need to provide you my customer ID ? because i think you should know the whole story that why i'm facing this problem it's been more than 2 weeks but still no result and i really want to clear my due amount but i dont have any option to clear it....

my account has been suspended because one of the reason i think that i was having 1 more account the reason why i was having the 1 more account because earlier google suspended my account because of not verifying the billing details and after that one day when i call google they suggested me to open new account and i open it than after 2 days my account which was suspended was activated again and than i myself cancelled my new account and i started using my unsuspended account but later on i found out that google has provided the promotion voucher into my that account which was cancelled by myself and that account was activated itself and one day by mistake i turn on the ads by thinking that the ads are running for my current campaign but later on i find out that it was my other account and than i cancel that account myself by knowing the adword policies and after couple of days my account was suspended may be because of having 2 acount under same name also earlier i was using the my same card in january 2012 for adword but that account was under different domain and on that account i still have $550 amount due which i have to pay to google. now in my account it's written Your "Google AdWords account has been suspended because your billing information in this, or a related account could not be verified " please help