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I'm being charge for a campaign I never approved. What's going on??

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Please check my account at, I'm being charge a campaign I never approved, please investigate this and get back to me. Please stop all campaigns now.

1 Expert replyverified_user

Re: I'm being charge for a campaign I never approved. What's going on??

Top Contributor
# 2
Top Contributor

Hello and welcome,

 

Please remove your email address from the post because its a public forum and is against the posting guidelines.

 

Nobody can access the account from the Community here. If you have some campaign inside the account, you can pause it on your own, if you are yet not prepared running it. Select the particular campaigns and change the status from eligible to pause.

 

Pankaj

Re: I'm being charge for a campaign I never approved. What's going on??

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I just paused it but who create this campaign? It has already charged 63.72 from my account. There was an email sent to my account on the 12th while I was out of town and said that google has setup an ad for me and forwarding people to https://plus.google.com/OrientalRugStore but it goes to nothing! This is bogus and I want to know who started this, I want a refund to my account on this matter. Not fair practices.

Re: I'm being charge for a campaign I never approved. What's going on??

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

It won't PAUSE the campaign! It says that "This campaign and its contents cannot be modified in Adwords." 

Re: I'm being charge for a campaign I never approved. What's going on??

Top Contributor
# 5
Top Contributor

It's probably Adwords Express Campaign and you cannot edit it in regular Adwords interface. Log into http://adwords.google.com/express/ interface and then make the required changes. See this article for more details:

 

http://support.google.com/adwords/express/bin/answer.py?hl=en&answer=1059045