AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

2.5K members online now
2.5K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me

I haven't got the refund, its more than 06 weeks from date I applied.

Not applicable
# 1
Not applicable

Good Morning Team!

I just wanted to know, as my account got suspended. I cancelled the account & applied for the refund on 06th of Aug, 2013 & was promised to get the balance back in my credit card, by a week, but as per Terms & Conditions, it takes like a month, and then I was informed it takes 06 weeks. But still its almost like 7 weeks & I haven't got the refund back in my credit card yet. Can you please help me sorting this out.

Hope to hear from your team sooner.

1 Expert replyverified_user

Re: I haven't got the refund, its more than 06 weeks from date I appli

Top Contributor
# 2
Top Contributor
Hi there,
I know this can be frustrating but there are a myriad of things that can delay a refund, including the country protocols, bank issues etc.

I once waited 2 months for a refund on an old account I cancelled.

I'd give it another week or two. It's probably been processed and being held up somewhere in the chain.