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I cancelled account error

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I cancelled my account when ads would not show due to a google error that alot of people was experiencing hoping that canceling and reinstating will fix the problem.  I log in to the account and click the reinstate link that was shown and got this message."Your ads aren't running To resume serving ads, please verify your form of payment" it don't give me a link or any indication to verify form of payment. It just Show that message. I have went into form of payments and deleted the cards and add them back but still the same thing. The account also show a credit from funds that was in the account before cancelling Please help.

1 Expert replyverified_user

Re: I cancelled account error

Google Employee
# 2
Google Employee

Hello,

 

it could be that your account has been affected by a known bug. Please check the other threads on the same topic.

 

Engineers are aware of the issue and they are working on resolving the issue as soon as possible.

There is currently no workaround available however the engineers are working on resolving the issue.

 

I am deeply sorry for the inconvenience. Please do let us know when your issue is resolved.

 

Cheers,

 

EF

Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous

Re: I cancelled account error

Google Employee
# 3
Google Employee

Hello,

 

can you please confirm that all is now working for you?

 

Thank you,

 

EF

Yes, I work at Google. I want all AdWords Advertisers to be happy and prosperous

Re: I cancelled account error

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I'm having the exact same problem!

Re: I cancelled account error

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi guys,

 

I'm new to this forum, and am struggling with this problem. I'm getting advice from the great Google support team, but nothing is resolved yet. If I found out what the issue is I'll let you all know.

 

Thanks for starting this thread!

Re: I cancelled account error

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Your ads aren't running
To resume serving ads, please verify your form of payment.
 
How do I verify my form of payment
 

Re: I cancelled account error

Not applicable
# 7
Not applicable

I haven the exact issue, can you help me out too

 

Re: I cancelled account error

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I have the same issue, can not find anything to reactivate my ADWords-Campaigns

Re: I cancelled account error

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

My account was suddenly cancelled. I reactivated it, but have to verify my form of payment before my ads can run. Please help.

Re: I cancelled account error

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Having the same problem:

 

To resume serving ads, please verify your form of payment.