AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

2.8K members online now
2.8K members online now
Find out more about Google Ads billing options, forms of payment, and promotional codes
Guide Me

I can't pay my billing account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello please help me

I got this error when making payment


We couldn't process your payment of xxxxxxxx.

Due to a system error or scheduled maintenance, we couldn't process your payment. Please try again later, or contact support."

what should i do, i add another payment method but won't work.

1 Expert replyverified_user

Re: I can't pay my billing account

[ Edited ]
Rising Star
# 2
Rising Star

Hi Phan,

Welcome to AdWords Community!

Google reviews accounts (both old and new) periodically to ensure the account complies with policies. Sometimes, payments may not be successful during this period. Given that both of your payment methods (credit card I guess) aren't working, I'd suggest making a payment after 24 hours.

Feel free to write back, if you're still facing the issue.

Good luck,

Sumanth Sridhar