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I can't add visa card for my account by both ways (automatic and manual method)

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I creat new account and want to add visa credit card but I can't add visa card for my account by both ways (automatic and manual method). When i use automatic method to add my card, it said "An error has occurred" but my account still minus 20.000VND (~1usd). I try few times more but all is the same first time and my card still minus 20.000vnd/each time. 

 

I check my card is normal, I still can buy online other products.

 

I change another card, the happen is same.

 

I used Firefox 15.x (newest)

 

Please explain it. What happen to my account?

 

1 Expert replyverified_user

Re: I can't add visa card for my account by both ways (automatic and manual method)

Top Contributor
# 2
Top Contributor

Hello Langoc,

 

Welcome to the community.

 

I suggest contacting the support team as it sounds like an internal problem / bug to me.


ScottyD, AdWords Top Contributor
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Re: I can't add visa card for my account by both ways (automatic and manual method)

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I already send to adwords support yesterday but nothing right now. 

 

Update once get reply from adwords.

Marked as Best Answer.
Solution
Accepted by JamesT (Google Employee)
September 2015

Re: I can't add visa card for my account by both ways (automatic and manual method)

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Google: We currently have a technical issue, that fits your description. Our engineers are currently working on resolving the matter.

 

Mine has been like this for the last 4 days.