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How do I resolve an ongoing dispute with Adwords?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Since Feb 6th I have been in dispute about my bill.


Adwords will not accept that it is in error.


I want independent arbitration, what is the procedure?

1 Expert replyverified_user

Re: How do I resolve an ongoing dispute with Adwords?

[ Edited ]
Top Contributor
# 2
Top Contributor


You can't do that;

Upon the terms and conditions you agreed upon (see a link below), any claim  must be brought to the court in the jurisdiction agreed. (In the USA - the governing law is of the state of California.)


Please note that as per those conditions:


"....Charges are solely based on Google’s measurements for the Programs and the applicable billing metrics (e.g., clicks or impressions). Any portion of a charge not disputed in good faith must be paid in full. No party may offset any payment due under these Terms against any other payment to be made under these Terms."

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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