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How can i speak with a real/alive person at Google ?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Is Google managed by aliens ? How can you actually talk to a Google Adwords specialists ? A real person hopefully ? They have suspended my account for no reason , my billing information is accurate and a payment of $120 usd has gone through more than a week ago.I received an email saying that my account has been suspended because they could not verify my billing information , however the info is 100% correct and accurate and further more the $120 PREPAY payment was clear from my credit card more than a week ago....i didn't use vouchers , my card is not a virtual credit card (it is an ING bank card) , and i have never used Adwords or even Gmail before, so i am trying hard to find out what went wrong with my account ....if i call the phone number assigned to my country i type my customer id and i get an automated voicea reading me the email i just received.

 

 

I didn't even create a campaign , i only added 120$ from my card and a week over my account got suspended.

 

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified.
 
 
 
How can i talk to a real person ? This is the first company i've worked with without a phone line to its customers ...

Re: How can i speak with a real/alive person at Google ?

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

No worries Haples.

 

Just call  AdWords Telephone Number: 1-866-2GOOGLE (1-866-246-6453) for United States.

The Google AdWords support number is open from 9:00 am - 8:00 pm EST Monday – Friday.

 

You will get a live person that is more than happy to help.

 

Hope this helps.

 

PPCSophie

PPCSophie

Re: How can i speak with a real/alive person at Google ?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Sophie,

 

 

 

I am doing my best to contact them , i sent over 4 emails in 10 days and no response from the review team .The billing error still appears in my account :

 

Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified

 

 

The phone number you supplied doesn't work for suspended accounts, when you call the Google number and enter your customer id code, a robot voice basically reads you the suspension email, so it appears that for those who really need google assistance , THERE IS NO ASSISTANCE.

 

 

It's almost 2 weeks since i am waiting a response from the team that suspended my account due to billing issues, no emails , no nothing. 

 

If someone would refer my case to the Adwords Audit team i would be very thankful

How can i speak with a real/alive person at Google ?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I am having the very same exact problem right now. I was making a lot of money for both me and Google AdWords and then they said because my login email was different from my Google E Mail that it was suspicious activity and I cannot find a real person to talk to. Every time you call and try to put in your ID it says you're suspended and hangs up on you. How did you resolve this issue so maybe I can benefit from your experience. Thanks!