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How can I cancel a Google Adwords account if I don't have account number?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Does anyone know how I can get in touch with the billing department at Google AdWords. Our credit card has been charged since last September for Google AdWords and no one at our company signed up for the service. No amount of calling or emailing (to bad email addresses) has resulted in my contacting anyone directly. We've called our credit card company and have set up a dispute and blocked Google from continuing to charge the account. However, there is the issue of how this account got set up and how we can close it. Does anyone have a clue as to who, what or where I can address my concerns with?

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: How can I cancel a Google Adwords account if I don't have account number?

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hey Kate,

 

We had a similar question a month ago - with an official answer from a Google Employee named Kathryn.

 

You can read it here: http://www.en.adwords-community.com/t5/Billing/Can-t-find-my-account/td-p/12252

 

Good Luck,

 

Asaf

View solution in original post

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: How can I cancel a Google Adwords account if I don't have account number?

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

Hey Kate,

 

We had a similar question a month ago - with an official answer from a Google Employee named Kathryn.

 

You can read it here: http://www.en.adwords-community.com/t5/Billing/Can-t-find-my-account/td-p/12252

 

Good Luck,

 

Asaf

Re: Can't find my account!!!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

1.  None of my billing statements from AMEX have the account number.

2.  We can't find anyone here who set up the account.

3.  I have no way to find mail boxes, emails, etc. since there is no one here who set up the account.

 

A.  I have contacted AMEX and asked them to block further charges and disputed the latest charge.

B.  Since I have no informtion calling support doesn't work since I don't have an account number. 

C.  I spend hours last week trying to call in and when I was actually able to speak to someone (in Sales) they couldn't help.

D.  Etc. etc. etc.

 

HELP!

 

Re: Can't find my account!!!

Google Employee
# 4
Google Employee
I've escalated your issue to our Specialist team Kate. This thread will be updated with their response soon.

Thanks for your patience.
Rashmi

Re: How can I cancel a Google Adwords account if I don't have account number?

Google Employee
# 5
Google Employee

Hello KateH

 

Thanks for your post. It sounds like your having some trouble with the charges on your credit card and an AdWords account you're not sure about. 

 

As this situation will need to be resolved by looking at some of your personal details, it is best to deal with this further offline. If you contact the support team they will be happy to help. If you mention that you don't have a customer ID number and the situation you are in, they will be able to help you resolve this issue if they have a proof of payment for the charges you are referring to. This proof of payment will be able to help them track down this account and get this issue resolved for you. 

 

Best, 

A

Re: How can I cancel a Google Adwords account if I don't have account number?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Have you ever tried calling the support number?  I  have tried calling support many, many times.  The prompts only allow me to

 

1. enter the 7 digit extension for the person I want to speak to, or

2. enter the 10 digit account number, which I don't have.

 

THERE ARE NO OTHER OPTIONS!!!!!!!!!!  I AM SO VERY FRUSTRATED.  PLEASE CAN SOMEONE CALL OR EMAIL ME???

 

Kate Henry

Kersh Health (Kersh Risk Management)

khenry@kershhealth.com

469-241-2500 (CT)

Re: How can I cancel a Google Adwords account if I don't have account number?

Google Employee
# 7
Google Employee
Kate, I've requested a followup on your response - our Support team should contact you shorty.

Thanks for your patience.
Rashmi

Re: How can I cancel a Google Adwords account if I don't have account number?

fa
Visitor ✭ ✭ ✭
# 8
fa
Visitor ✭ ✭ ✭

Hi Kate,

 

I am having the same problem with Google.It is scary!! they have access to many of our persoanl information....

 

I contacted them and a lady suggested me to go to support.google.com/checkout, however IT DOESN T EXIST!!! **bleep**

 

This is UNACCEPTABLE!

 

Can someone from google contact me pls?

+1 604-374-2076

 

france.nery@gmail.com

Re: How can I cancel a Google Adwords account if I don't have account number?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I was also directed to the same site initially.  Hang in there.  It took a while but I am now in contact with someone working on my problem.  Make sure you post with your phone number so that someone can call you.

Re: How can I cancel a Google Adwords account if I don't have account number?

fa
Visitor ✭ ✭ ✭
# 10
fa
Visitor ✭ ✭ ✭

Hi Kate,

 

Thank you for your support.I received a msg from soemone saying that works for Google and that someone will be investigating my case. I am so frustrated and upset with what Google is doing not just with me but for many other people like you.How about those who don't check their bank/credit card statements????

 

Surely,I believe that it will be made justice.

 

Good luck for you Kate.

 

Cheers

 

France