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Hi, my new adwords account is suspended. please help!!!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, i created a new adwords account for my newly redesigned website www.1stpearllimo.com but after submittig thye payment of 100 bucks, i found the account showing that "your google adwords account has been suspended because your billing information in this or a related account could not be verified". when i tried to contact google support through filling out the contact form, i just got confused as the say thet your website is violating policies, i am really confused whether it because of billing info or any violation by my site. i tried to contact google support staff but they didn't emailed me the exact reason rather emailed the same thing. i really need help here asap. Thanks Anush

1 Expert replyverified_user

Re: Hi, my new adwords account is suspended. please help!!!

Collaborator ✭ ✭ ✭
# 2
Collaborator ✭ ✭ ✭

Hello,

 

On a simple search for "suspended billing" in the forum, a bunch of topics came up marked as solved, maybe you can find inspiration here :

 

https://www.en.adwords-community.com/t5/forums/searchpage/tab/message?filter=labels&q=suspended+bill...

 

After you figure out what was the cause, you can try to resolve suspension through this link

 

https://support.google.com/adwords/contact/pf_suspended

 

Have you tried phone contact or any other means of contact mentioned here ?

Contact AdWords Support 

Re: Hi, my new adwords account is suspended. please help!!!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

hello Adrian,

 

thanks for your quick reply. i have checked some replies on the link you provided but still not able to figure out the exact reason. i am a newbie to adwords and facing a lot of trouble due to this.

and yes i have contacted google a couple of times before as well but they haven't provided the exact reason. if you could just tell me the exact reason, it would be a great help. looking forward to your reply.

 

Regards

Anush

Re: Hi, my new adwords account is suspended. please help!!!

Top Contributor
# 4
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Hi, my new adwords account is suspended. please help!!!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Moshe,

Our website is www.anotherbloody.com.au and our account has been suspended from advertising saying that Your Google AdWords account has been suspended because your billing information in this, or a related account could not be verified.

The other account we have is on the same domain name but advertising for totally different services.
Is there anyway someone can help me look into it?

Thanks

Re: Hi, my new adwords account is suspended. please help!!!

Top Contributor
# 6
Top Contributor

@Sam;

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Hi, my new adwords account is suspended. please help!!!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Moshe,

 

i filled out the form which you provided and i have received email from adwords team that Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

they have stated that they are unable to provide any further information on this matter.

i am so confused and dont know what to do next. how can i determine about what policy i am violating? if the experts can't then who can help? please help me determining the issue so that i can start running my account smoothly.

looking forward to your reply.

Thanks

 

Anush