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Help gross overcharge

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I signed up to adwords express at a monthly budget of £40 ,i have just found out that Google are taking £300 a month from my account £600 so far ,this is money i cant afford as i have bills to pay ,iam really in shock and dont know how iam going to manage ,i could lose my business thru this that i have been trying to get off the ground ,i dont know what to do ,iam in melt down ,the worst experience and at a total loss  .

Please this is urgent can someone help.

 

1 Expert replyverified_user

Help gross overcharge

Top Contributor
# 2
Top Contributor

Are you sure the £40 you set is monthly and not daily?

Help gross overcharge

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Steve yes when i set it up i set the budget slider to min which was around £40 a month ,first month i used £38 ,then i got free bonus £80 which i hav'nt used fully up.

Everything was fine for the last 3 months since it was running then on the 18th of July they took £250 and £350 on the same day leaving me nearly broke,i have now deleted the campaign .

Thanks for assistance .

Help gross overcharge

Top Contributor
# 4
Top Contributor

I'm going to escalate this - see if someone can help.

Help gross overcharge

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks for the help