Help for adwords billing issues! No refund!
Re: Help for adwords billing issues! No refund!
Hello Christina H,
Welcome to AdWords Community.
If I have understood you well, it's about account charges. You are claiming for refund because you believe you should not have been charged for that amount in question.
Now technically, if you did not pause your campaigns, charges are valid. Please also note that any change that you make to your campaigns into the account is recorded in the change history section. You can access it through Tools > Change History. If the change history is not reflecting pause of campaigns, you won't be in an position to request a refund. If the campaigns were running, you would be charged for those clicks/impressions (based on what you chose).
You can take it as a final decision on the matter as it is how it works.
Also, as it's an account specific issue, the communication/decision that you get from the Support Team would be final.
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