AdWords
1.7K members online now
1.7K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Help Suspension for "Suspicious Behavior In The Payment Activity"

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I've exhausted every resource I can find on trying to get in contact with Google and posting this here hoping one of the support staff can assist.

 

I have already filled in the form at: https://support.google.com/adwords/contact/pf_suspended and have not received a response.

 

The credit card is mine and I'd be more than happy to email in a picture of it and/or bank statements if needed.

 

Website we're advertising for: kik.com

 

Copy of the mail I received from Google:

"We've identified suspicious behavior in the payment activity of your AdWords account (customer ID XXXXXXX) or a connected account. To help prevent any unauthorized activity, we suspended your AdWords accounts and stopped your ads from running. This suspension means that your ads in this account and any related accounts can no longer run, and you won't be able to open any new AdWords accounts. You can read more about AdWords' suspension policies at https://support.google.com/adwordspolicy/answer/164786?utm_source=policy&utm_medium=email&utm_campai.... If you believe that your account was suspended in error, please contact us through the AdWords Help Center: https://support.google.com/adwords/answer/8206?contact=1&utm_source=policy&utm_medium=email&utm_camp... Sincerely, The Google AdWords Team"

 

1 Expert replyverified_user

Re: Help Suspension for "Suspicious Behavior In The Payment Activ

Google Employee
# 2
Google Employee

Hi Cienca,

 

Thanks for your post. It appears as though you are already in contact with our support team. In an effort to get you the quickest reponse possible, I will let them work with you on the issue since no members of the community have access to your personal account details. If the support team hasn't given you their final decision in a few days let me know. 

 

In order to protect your personal privacy, we have removed your emails, CID and/or phone numbers from the post.

Re: Help Suspension for "Suspicious Behavior In The Payment Activ

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi, I have still received any email of phone contact. Please could you escalate this issue for me.

Re: Help Suspension for "Suspicious Behavior In The Payment Activ

Google Employee
# 4
Google Employee

Yes Cienca,

 

I have referred this post to our support team. They should contact you via email shortly. If you do not receive an email be sure to check your spam box.