AdWords
5.5K members online now
5.5K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Help OUR Account Suspension due to billing verification failed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

our google adwords account is suspended due to billing verification failed.  Please let me to active my account as soon as possible. 

------------

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center.

================

any one who know how to deal with this matter. 

1 Expert replyverified_user

help regarding payment verification

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

hi our account is suspended due to billing verification problem. any one who is expert can help us to activate our account. 

Re: help regarding payment verification

Top Contributor
# 3
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: help regarding payment verification

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for the help. but don't know the exact problem. we have verified payment method and can provide all kind of proofs of payment. please let us know if there is any other problem we can solve all to start running again. as it disturb our business. 

Re: help regarding payment verification

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks for the help. but google have to clear is it billing issue or any other policies issue. as our billing is 100% correct and we can provide all kind of proofs. please check our account so we can concentrate the exact problem. our account is :: account number: 9817306626

Re: help regarding payment verification

Top Contributor
# 6
Top Contributor
Hello again;
Due to privacy, the only way to verify billing is using this form.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: help regarding payment verification

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
how long roughly google take to verify this.. we need it urgent because our business is hurting.
is there any quicker way so we can speak with google team and can send them proofs.

Re: Help OUR Account Suspension due to billing verification failed

Community Manager
# 8
Community Manager

Thanks for reaching out.

I've passed along to one of our specialists so they can take a look at your account and provide more specific information. They'll be reaching out via email.

Re: Help OUR Account Suspension due to billing verification failed

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thanks for the help but i am still waiting. is there any quicker way to contact with them our google adwords account id : 9817306626
i don't know why google is too slow to answer these important questions. if they need any verification they should ask rather then to suspend the account its unfair by google. they have to listen the account holder as well.

Re: Help OUR Account Suspension due to billing verification failed

Community Manager
# 10
Community Manager
Hi David,

If you wouldn't mind, edit your post (click the gear in the top-right) and remove your customer ID. Since this is a public forum and posts can be indexed in organic search, you don't want that information out there.

In terms of contacting us, there are a host of ways to get in touch (https://support.google.com/adwords/answer/8206?hl=en). If you want to speak to someone now over the phone, you can do that.

I'll still pass along your information, just to ensure someone reaches out. But feel free to touch base with us in another channel as well.