HOW TO USE THE BALANCE IN MY ACCOUNT
Haven't used my account for years and it's all changed now so a bit confused.
I had a credit of £100 on a coupon ages ago which I see is still sitting in my account balance (indicated as a credit by being shown inside brackets)
How do I use any or all of it to allocate to an Ad Campaign?
I tried "make a payment" but that came back with an attempt at getting the amount from my credit card!
I can't see anywhere where I can request to use the balance (all or some of it) ?
Re: HOW TO USE THE BALANCE IN MY ACCOUNT
You do not need to make any request . If you have remaining cash in your balance and an active campaign with enabled and approved ads and keywords, you automatically start entering the "auctions" and Ads are displayed in the search , assuming that you create a "Search only" Campaign.
You can see this because in a few hours after activating an Ad you receive impressions for that Ad and also maybe clicks. Here is a link with tutorials to get you started :
And also there is a free tool line to call from monday to friday at this number :