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HELP! Account suspended because billing couldn't be verified.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I prepaid using a valid credit card.  My campaign started running and all the sudden got suspended with message "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified" I could not get a clear answer from support or anyone why my account was suspended and how to get it reactivated again.  Help

1 Expert replyverified_user

Re: HELP! Account suspended because billing couldn't be verified.

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hi Shawn, how did you try to contact Google? My best responses usually come through their phone support. Have you also tried to put in another CC? Did you pre-pay CC ever get billed?

Re: HELP! Account suspended because billing couldn't be verified.

Google Employee
# 3
Google Employee

Hi Shawn,

 

You can write to Google using this form and get your billing details verified. A specialist on our team will review your account and take appropriate action. Thanks.

 

(For future reference, please refer to this post to identify the exact reason for suspension).

Re: HELP! Account suspended because billing couldn't be verified.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Joe,
Sorry for the late response. No I have not try using another credit card. I do not see a reason for making another deposit into Adwords account and get the fund locked up like how it is now. I will however, verify with accounting tomorrow to see if the charge did actually go through. I will update when I get more info.

Re: HELP! Account suspended because billing couldn't be verified.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I did filled out this form and the response I got back was still unclear. The message in Adwords indicates that there is an issue with verifying the billing info. While the response I get back from Adwords support all points to some sort of violation of policies but will not point out exactly what was violated and how to get it resolved so I can use Adwords again. So far I've had no luck in getting my Adwords account reinstated.