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HELP! Account suspended because billing couldn't be verified.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have got exactly the same issue as many others in the forum, however, i couldn't find an answer to my problem. 

 

This message displays on my account: Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified.

 

My credit card is " valid " on the Billing Summary page, and I was able to use this same credit card and billing information to pay USD to Godaddy for my web hosting and other items from USA.

 

I got a message from my credit card issuer on May 25th, said, $1.00 consumed, it was the date i offered my credit card billing information to Google,  when applied my first AdWords account. And today, i called my credit card issuer again, they said, there is no problem on my billing information, for purchasing a service or a product. 

 

I asked help 3 times through the support link Google offered, however,  i only got "system generated" answers, said " AdWords Policy Violations". And no where i could get manual support from Google. 

 

I have reviewed AdWords Policy several times, i didn't find any problem on my website. On the other hand, both my "Product Ads" and " Shopping" are green " searchable" on my merchant account. 

 

I tried hard to solve my account issue, but i got only confused response from Google, i need help from Google or anyone else badly. Thank you in advance!

 

 

 

 

 

1 Expert replyverified_user

Re: HELP! Account suspended because billing couldn't be verified.

Google Employee
# 2
Google Employee

Hi there,

 

I'll ask our specialists to take a look into this, but just to set your expectations suspensions can be very difficult to lift.

 

A.

Re: HELP! Account suspended because billing couldn't be verified.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Alys, any assistance would be greatly appreciated!  I need Google representative to have a look on my account,  and tell me what's going wrong, my billing information, or else. I want to move forward on Google Ads. Many thanks!  Alan