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Got billed 3 times then suspended for Suspicous payments activity.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was running a campaign, adwords opportunities tool suggested i should increase my daily budget, which i did.

Then my account went under review. 3days pass nothing happens. 5 days passed i messaged online support and they told me thats not normal and are escalating the issue so my account goes out of review.

 

Then on the next day i receive email saiyng 

 

"While reviewing your account, our specialists identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts."

 

Which is very weird because i adwords already charged me 3 times successfully. I also dont see the red message in my account saying that it is suspended. I received the message from the support more than 15 hours ago.

 

Also now i have $300, why would adwords suspend me before charging me ?

Also i cant figure out what is wrong with my payments since i was getting charged successfully before that.


Does anyone have any suggestions of what is happening ?

1 Expert replyverified_user

Re: Got billed 3 times then suspended for Suspicous payments activity.

Top Contributor
# 2
Top Contributor

@Kristiyan M;This case should be reviewed by a billing specialist;

Please fill in this form;


https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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