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Google suspended my accounts that I used many years.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Adwords community!

 

I have two accounts Adwords.
One corporate, the other personal.
Ads and sites are different.


I had a debt on the corporate account.
This debt was paid by card, which I use in the personal account.
Immediately after that my personal account has been blocked.
Then I described this misunderstanding through using corporate account.
After this my corporate account was blocked too. Probably due to the fact that I used same credit card in two accounts.


These accounts I use for many years. 

I am writing to support for over 2 months with explanations. But the answer is always the same - decision is final.

 

Adwords has taken a huge part of my life. I like very much to set up a campaign and to improve its effectiveness.

 

And now it was very disappointing to get a suspension for no apparent reasons and to read from support that I have no more right to use the services of Google Adwords.

 

Is there any way out of this situation?

 

Thank you for your attention.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by CassieH (Community Manager)
January 2016

Re: Google suspended my accounts that I used many years.

Top Contributor
# 7
Top Contributor

@Amit Saftiuc;

We asked Google to double check the case. Google replied that the suspension was justified and you would not be allowed to advertise with Google again,

I am sorry, but we can't help further. The decision is final.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: Google suspended my accounts that I used many years.

Top Contributor
# 2
Top Contributor
Hi there;
What was the reason for suspension mentioned in the suspension email received from Google?
Please share the URL promoted
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Google suspended my accounts that I used many years.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi MosheTLV. Thanks for your reply.

 

I didn't received any email with suspension reason. But in both accounts the reason is marked in red line "We've identified suspicious behaviour in the payment activity of this or your other AdWords accounts. To help prevent any unauthorised activity, we suspended your AdWords accounts."

URL that I promoted:

In personal account: http://nakolesah.md
In corporate account: http://ghidtur.md

Re: Google suspended my accounts that I used many years.

Top Contributor
# 4
Top Contributor

@Amit Saftiuc;

OK; let me check with Google on that

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Google suspended my accounts that I used many years.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Still no information about my issue?

Re: Google suspended my accounts that I used many years.

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

"Our specialists have re-reviewed the account and confirmed that it is in violation of our AdWords policies. Since this decision is final, the account will not be reinstated. Please avoid creating additional AdWords accounts, as they will be subjected to the same suspension."

So, no one couldn't help me.

Thank you Google Adwords team for your understanding and helping in solution! You are so good and strong company! You suspended simple advertiser who love to use adwords. Well done!

And thanks for your template responses, they are so encourouging.

 

P.S: Message to all: Never use one credit card in two accounts! This causes suspension.

Marked as Best Answer.
Solution
Accepted by CassieH (Community Manager)
January 2016

Re: Google suspended my accounts that I used many years.

Top Contributor
# 7
Top Contributor

@Amit Saftiuc;

We asked Google to double check the case. Google replied that the suspension was justified and you would not be allowed to advertise with Google again,

I am sorry, but we can't help further. The decision is final.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Google suspended my accounts that I used many years.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Thanks a lot MosheTLV for your attempt to help.