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Google stole my money.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have canceled my account and requested a refund but only get some auto-generated copy-and-paste messages saying:

"We have processed your requested refund. Please verify that the refund of SEK0.00 appears on your bank/credit card statement within the next 3-4 weeks."

 

I have tried contacting google >10 times but i always get exactly the same message.

 

I can still see that my account balance is over 1000 SEK.

 

Does anyone know a way to contact Google or getting a refund?

 

And yes, i know about theese pages, they do not solve my problem:

http://support.google.com/adwords/bin/answer.py?hl=en&answer=1385067

http://support.google.com/adwords/bin/answer.py?hl=en&answer=8440

 

 

1 Expert replyverified_user

Re: Google stole my money.

Top Contributor
# 2
Top Contributor

Hi MatsSoder,

 

How long has it been since you sent the cancellation request to them?


ScottyD, AdWords Top Contributor
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Re: Google stole my money.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Scott,

 

It has been 10 weeks since they suspended my account (and i still don't know why...)

It has been 9 weeks since i canceled my account.

 

It has been 8 weeks since my first "We have processed your requested refund.....". The money is still in my adwords-account...

 

I have double-checked with my credit-card company. The transfeer should normaly take 5 seconds and if it is not processed within 24-hours it will never be processed.

 

Regard

 

Mats Soderhall