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Google reactivated it and billed me. How do I get reimbursed for this?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I did not reactivate my old adwords campaign, but google reactivated it and billed me. How do I can reimbursed for this?

Re: Google reactivated it and billed me. How do I get reimbursed for t

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆

HI Jacob T

 

Welcome to the AdWords community :-)

 

When you say that your campaign has been re activated, have you logged into your account and seen performance statistics for a date range after you stopped your campaign?Here's an article with information about changing your date range and viewing statistics.

 

The reason I ask is I am curious as to whether you have received a charge for previous advertising using the automatic payments method. Please also see "charged after I stopped my ads or cancelled my account" within the "understanding why you have been charged" article, is it possible that this is the explanation to your issue?

 

Kind regards

 

Re: Google reactivated it and billed me. How do I get reimbursed for t

Collaborator ✭ ✭ ✭
# 3
Collaborator ✭ ✭ ✭

One more thing to add to the great customized advice that you already received , Google does provide an online form to explain unusual payments on this page ( see the contact us link )

 

https://support.google.com/adwords/answer/2472641?hl=en