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Google Ads -

Not applicable
# 1
Not applicable

I have set up an ad for our product "HopStop.' I can't find the ad although I have signed into Google Ads.


We put a cap on our profile of $100.00 but have been charged $250.00 on 18/5/13.


Please explain how this occured and kindly cancel the ad ASAP and refund $150.00


Sally Campbell


VISA-GOOGLE*ADWS3155219218 GOOGLE*ADWS31SG#2415698(Ref.042200175348)

Re: Google Ads -

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager

Hi Sally,


In order to protect your AdWords privacy, I advise you to remove any sensitive information from your post. All you need to do is to click the Options button and select Edit post.


This is a public forum and neither user nor Community Manager have access to your account. For this reason I've escalated your case to the AdWords support team. They will be able to look into your issue and provide you with an answer.