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Google AdWords Transactions problem

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello

I have a big problem with google AdWords

I used it about 3 month ago !!! but after that I pause my camping ... But I saw they charged my credit cart after that I removed my All camping and i'm pretty sure I removed all camping . but after 2 month I saw again they charged me !!!! 

I want to now why ?

I removed everything but why google charged me every month ?!

and another problem I cant remove my credit card information !!!

please help me google AdWords right now charged my credit for nothing !!!

 

 

1 Expert replyverified_user

Google AdWords Transactions problem

Top Contributor
# 2
Top Contributor

Hi @Mahmood B,

 

Please use this information to request an explanation of AdWords charges.  

 

Also, you will not be able to remove a payment source if it is the only one present. As long as AdWords is active (meaning you can log in to it, does not have to have campaigns running), at least one payment source must be maintained. You would have to cancel your AdWords account to ensure it cannot be used or charged again. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Google AdWords Transactions problem

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks

 

I canceled my adwords account about 3 days ago !!!

 

but today I sign in again for check what happen to my account

 

and

I saw

this , it means still working even i canceled my account !!!

and I stop all camping and remove all of them but they charge me again !!!

I can't understand why

Jul 2, 2017

 

Jul 1, 2017

Google AdWords Transactions problem

Top Contributor
# 4
Top Contributor

Hi @Mahmood B,

 

Once an AdWords campaign is paused or an account is canceled, it can take additional days for everything to completely stop and settle out. This is normal.

 

When you log in to your account, do you see a large red bar across the top stating the account has been canceled? 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile