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For Mosh - Account Suspended for no reason

[ Edited ]
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# 1
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Hi Mosh. For some reason, Adwords deleted my entire post. Can you please explain what happened and why they would delete the post and deny me access, beside for telling the truth?

 

Here's a copy of our previous discussion. Let me know if you find an answer to this mysterious suspension. 

 

Thank you

 

Hugo

 

 

 

Posted earlier today and deleted from this discussion:

 

I have astonishing updates following new emails I received from an Adwords representative. This case has now escalated to a level of absolute and complete absurdity. For your own self-interest, here are the latest with a brief recap of the events:

 

 

Oct 1: 48 hours after setting up my Adwords account, a big RED bar across the Adwords screen says "Your account has been suspended due to suspicious behaviour regarding your Billing and Payment".  I'm surprised. I phone my bank to confirm my billing address, credit card validity and so forth. They confirm all is up to date and in perfect standing. 

 

Oct 3: I complete and submit the Adwords Appeal form explaining that everything is accurate on my end and that my Bank confirmed validity of Visa and billing address. I request specific information from Adwords to explain their issue. 

 

Oct 6: 130am, I receive an automated template response from Adwords saying "Our specialist has reviewed your file and we confirm that our decision is correct and final". You will no longer be able to run your Ads on Google. 

 

Oct 7: My Adwords now shows a new oversized RED bar that says "Unable to verify Billing Address". I call my bank manager and explain the situation. They confirm everything is up to date. I submit yet another form requesting more information from Adwords,  providing them with a photo of my 3 Visa, Driver Licence and Cable Bill to confirm my billing address and identity. 

 

Oct 8: My Adwords now shows a new oversized RED bar that says "Your account has been suspended due to "Major or Repeated" violations of our Terms and Conditions policy". I am now mesmerized and deeply frustrated. 

 

Oct 9:  I spend 45 minutes on the phone with an Adwords rep who deliberately cannot help me. He was kind enough to understand my situation and felt sorry but had no power to help. 

 

Oct 10: I join this community and write my first post explaining the situation, hoping a good samaritan would be willing to help. Mosh comes in the picture and offer to help. I'm very appreciative. 

 

Oct : 11, 12:  Holidays. No Response. 

 

Oct 13: I finally a get a reply from a real person, this time it's not a template. I feel delighted. The email goes as follows:  Hello Hugo, Thank you for writing in. I am xxxx from the Google AdWords team here to assist you with your query. As per your email, I understand that you are concerned about your account being suspended. It has come to our attention that your Google AdWords account doesn't comply with our terms of service and advertising policies. You've repeatedly submitted ads that violate our Phishing Policy in this or a related account. As a result, your account has been suspended, and your ads will no longer run on Google. 

 

Oct 13: I read this email three times to make sure I am not dreaming. I have repeatedly submitted ads that violate our Phishing Policy. What does that have to do with Billing and Payments? 

 

Oct 13: 5 minutes later, I review the one and only campaign I've ever submitted in history, which is www.freescore360.com. I have identical ads as other successful advertisers doing honest business on the Display Network. I look up the definition "Phishing"  http://en.m.wikipedia.org/wiki/Phishing and confirm that I have never done any "Phishing". The website www.freescore360.com does not do "Phishing" and is 100% compliant with Google Advertising Policy. Other agencies have been using the same ads successfully for a long period of time. 

 

Oct 13: 20min later. I respond to my new Adwords friend to see if this is not a mistake. I reiterate all the above. 

 

Oct 14: (my birthday) I receive the following response: Hello Hugo, Thank you for writing in. As mentioned in our previous email, your Google AdWords account has been suspended due to Phishing Policy disapproval. Upon review, we've determined that this account suspension was made in accordance with AdWords policy and procedure. For this reason, we aren't able to revoke your account suspension and won't accept advertisements from you in the future.

 

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit: https://adwords.google.com/select/tsandcsfinder 

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at:https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=8440

Again, we're sorry for any inconvenience this may cause and thank you for your understanding.

 

Oct 15: I'm in a lot of mental pain trying to make sense of this severe discriminatory event. As a recap;

 

1. I've only submitted one campaign which was up and running for less than 48 hours. 

2. I've never "resubmitted" or "repeatedly violated" the Adwords policy, as I've never made changes or resubmitted anything, ever. 

3. There are no Phishing involve in this advertising campaign. See definition. 

4. My Billing and Payment are accurate, so why Suspend my account on this pretext and then change the story a week later? 

 

 

At the very least, I would much appreciate to receive a logical answer to this ludicrous situation because if an honest citizen drove through a yellow light that turned red at the last moment, should they deserve to spend life in prison with no chance of parol? I think as human we deserve better treatment, especially when you never drove through a yellow light. 

 

 

Thank you all for your time. 

 

 

Hugo D. 

 

 

 

From: adwords-support@google.com

Sent: Monday, October 14, 2013 1:35 PM

To: hugodonais@gmail.com

Subject: RE: [1-4585000001783] Account suspension due to violation of Terms &

Conditions

 

 

Hello Hugo, 

 

Thank you for writing in.

 

As mentioned in our previous email, your Google AdWords account has been suspended due to Phishing Policy disapproval. Upon review, we've determined that this account suspension was made in accordance with AdWords policy and procedure. For this reason, we aren't able to revoke your account suspension and won't accept advertisements from you in the future.

 

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit: https://adwords.google.com/select/tsandcsfinder 

 

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at:https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=8440

 

Again, we're sorry for any inconvenience this may cause and thank you for your understanding.

 

We appreciate your cooperation.

 

Kind Regards,

 

 

Google Inc. |

 The Google AdWords Team |

  1-866-2-GOOGLE |

 adwords.google.com

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

 

 

 

1 Expert replyverified_user

Re: For Mosh - Account Suspended for no reason

Top Contributor
# 2
Top Contributor
We do NOT delete posts on this community unless the violate the "community Guideline"
Here is your original ;
https://www.en.adwords-community.com/t5/Abuse-reports-private/Suspended-for-no-reason/m-p/246619#M94...
Please remove this one; since , the original, is the one escalated to Google. Multiple posting may confuse the specialists. You will get a reply in the original thread. Please be patient.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: For Mosh - Account Suspended for no reason

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Mosh, when I click on the link it says:

Sorry, you do not have sufficient privileges for that action.
Please click the Back button on your browser.
Return to my original page

Seems like somebody blocked me from this discussion.

 

I've tried your link, going back to the discussion but I can't find it. I must have got blocked somehow. 

Re: For Mosh - Account Suspended for no reason

Top Contributor
# 4
Top Contributor
Ok; That's a bug; I will escalate to Google ;
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’