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Error: "billing information could not be verified"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

We have a reletively new account. When I logged in a couple days ago I saw the below message:

 

"Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."."

Is there a place I can send a copy of our credit card, photo ID....etc to assist with the billing verification process?

 

Thanks,

Cary

Re: Error: "billing information could not be verified"

Zee Community Manager
Community Manager
# 2
Zee Community Manager
Community Manager
Hi carylorn,

You should have got an email communication from the AdWords Support team. Can you please check your mailbox?
Zee
G+

Re: Error: "billing information could not be verified"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Zee,

 

I think I found the email you're referring to. I figured it was a canned auto-reply, since it didn't contain any detail.

 

The email says I violated Google's terms and conditions. Is there someone at Google I can talk to? My brother in law helped me setup the web site, account and advertisements. He said I should call and talk to someone in billing or support.


Thanks,

Cary