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Erroneous message about expired credit card

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've received two automated messages from AdWords that my billing credit card has expired, yet when I go in to check, it's fine -- it expires in 2014. Unless I Rip-Van-Winkled, it's still 2012. In any case, I'm wondering if this operates off of old data, because I changed my primary card about a month ago from a card whose information has expired. It's more of annoyance than anything else.

3 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Erroneous message about expired credit card

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hey Hom3b0y,

Check if the "old credit card" is still in the system as a "backup card" -
Just go to "Billg Settings" and remove it.

Good luck,
Asaf

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Erroneous message about expired credit card

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
oh, is it.possible you had another AdWords account in the past?

View solution in original post

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Erroneous message about expired credit card

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆

You're welcome -

 

Please make sure you don't have any debts in the old account + make sure you close this account to avoid "double-serving".

 

Cheers,

 

Asaf

View solution in original post

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Erroneous message about expired credit card

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hey Hom3b0y,

Check if the "old credit card" is still in the system as a "backup card" -
Just go to "Billg Settings" and remove it.

Good luck,
Asaf

 

Re: Erroneous message about expired credit card

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I appreciate the reply. I removed the old card a few weeks ago.

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Erroneous message about expired credit card

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
oh, is it.possible you had another AdWords account in the past?

Re: Erroneous message about expired credit card

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

That's possible. I guess I'll have to double-check. Thanks for the help.

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Erroneous message about expired credit card

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆

You're welcome -

 

Please make sure you don't have any debts in the old account + make sure you close this account to avoid "double-serving".

 

Cheers,

 

Asaf