Entered billing info and transaction successful yet "billing information is missing."
I have just started a new campaign. I have entered my credit card info and made a transation. The payment was successul and the credits are listed in the billing summary. The credit card is marked as primary payment method.
Yet when I go to campaigns, I get 'This account isn't active because its billing information is missing.' My ads are not running. When I click on 'enter billing info now', it goes to the billing summary and shows the correct info is already entered.
I have also tried to change from automatic to manual and it just says 'An error has occurred.Dismiss'.
So my ads arent running because I haven't entered my billing info, which I have done. In fact, I have made a successull transaction and have credits. Thinking that maybe these are 'manual billing credits', I want to switch to manual billing to start the campaign using the credits, but I cannot do this.
An advice as to what I can do to get my account running?
Re: Entered billing info and transaction successful yet "billing information is missing.&am
I'm not exactly sure what has happened here but we cannot access your account to investigate. Your best course of action would be to contact AdWords Support directly and see what they can suggest.
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