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Do ads stop displaying for a period of time after a payment is made?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I had an automatic payment go through about 3 hours ago and for some reason none of my ad groups are displaying since.  I have over 84 campaigns, nearly 1,000 adgroups total.  All are approved, and have been displaying fine for the past week or more.

1 Expert replyverified_user

Re: Do ads stop displaying for a period of time after a payment is made?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Also the transaction is marked as successful

Re: Do ads stop displaying for a period of time after a payment is made?

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭
You can pm me on Skype : la.khanh, Let me find your problem.

Re: Do ads stop displaying for a period of time after a payment is made?

Top Contributor
# 4
Top Contributor

Hi bobpiesz and welcome to the forum.

 

How do you know your Ads are not displaying?  Have you received a message from Google?

 

You say the Ads have shown successfully in the past week, how long have you been operating the account?

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: Do ads stop displaying for a period of time after a payment is made?

Top Contributor
# 5
Top Contributor

@KhanhLa, please do not ask people to contact you outside of this community, it is a breach of the Community Guidelines.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: Do ads stop displaying for a period of time after a payment is made?

Follower ✭ ✭ ✭
# 6
Follower ✭ ✭ ✭
Ah sorry Cobnut, I will note it.

Re: Do ads stop displaying for a period of time after a payment is made?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I've recieved no messages from google, and this account is several months old.  I did however ramp up the number of campaigns and adgroups drastically in the past two weeks or so.

 

My impressions haven't moved since my last click (automatic payment was shortly after my last click too) and also if I try to google keywords that normally triggered the ad, it doesn't display for any campaigns or locations.  I have tried from different computers (I use several VPS systems) each of which have differnt IP addresses.

Re: Do ads stop displaying for a period of time after a payment is made?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

When I go to "All Online Campaigns" and under the ADS tab, if I click the text cloud button about "approved" it says:

 

Is ad displaying?

 

No: 

 This ad is not eligible to run on the search network. 

Re: Do ads stop displaying for a period of time after a payment is made?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Just contacted support via phone and he said he would have to call me back because it would take some time to go through all the ads.

Re: Do ads stop displaying for a period of time after a payment is made?

Top Contributor
# 10
Top Contributor

Hi bobpiesz, if you're in contact with support it's probably best to let them sort it out.  It sounds like we'd need to see your account details to understand what's going on and only support can do that.

 

If you get a solution please come back here and let us know what it was.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits