AdWords
1.8K members online now
1.8K members online now
Find out more about AdWords billing options, forms of payment, and promotional codes
Guide Me
star_border
Reply

Do AdWords accounts remain suspended indefinitely?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Is there a time-frame on when my account might be reviewed and released from suspension?  There hasn't been any action in months; it still just says "Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."

1 Expert replyverified_user

Re: Do AdWords accounts remain suspended indefinitely?

Community Manager
# 2
Community Manager
Hi Millies H,

There's not a timeframe, as we won't proactively review suspended accounts. But if you think your account was suspended in error, we can certainly take another look. Have you submitted the account to our support team to review recently? If not, let me know, and I'll pass along your information.

Re: Do AdWords accounts remain suspended indefinitely?

Top Contributor
# 3
Top Contributor

Hmmm...Though, as Coco mentioned, chances are slim...yet; If you have not  filled in  the following  form - you may  fill it in, and submit it for additional review, If you already done it - nothing you could do;

 


https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Do AdWords accounts remain suspended indefinitely?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I've submitted the form; how long can I expect to wait for a response?

Re: Do AdWords accounts remain suspended indefinitely?

Community Manager
# 5
Community Manager
Hi there,

Once you submit the form, I would expect you'd hear from the team within 24-72 hours. If you haven't heard from them yet, let me know.

Re: Do AdWords accounts remain suspended indefinitely?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Coco,

Still haven't heard anything from the team yet. Should I give it a couple more days?

Re: Do AdWords accounts remain suspended indefinitely?

Community Manager
# 7
Community Manager
Hi Millies,

Let me reach out to them for you. They should get in touch via email soon.

Re: Do AdWords accounts remain suspended indefinitely?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Coco,

Our account remains suspended because of "violations of our AdWords policies in this or a related account." I do not know what these violations are, or how we might be able to fix them.

Is there someone that I can talk to regarding specifics? I find myself frustrated -again- by such vague language (not to mention the fact that one mouth is telling me there is a billing issue, and another is saying that my offense is one of policy).

Thank you for your help thus far,

Christopher (web admin, Millie's Hallmark)

Re: Do AdWords accounts remain suspended indefinitely?

Top Contributor
# 9
Top Contributor
Have you received an answer after filling the form? Was that the first time you filled in this form?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Do AdWords accounts remain suspended indefinitely?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
My reward for having filled out the form was just that: "While reviewing your account "***-**-****", our specialists have found violations of our AdWords policies in this or a related account." There is no indication of what these violations might be.

Short answer regarding your second question: no. I've filed an appeal at least once before, and the account has remained suspended for over a year, now.