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Dear all, how can I get google lift a suspension on my adword account?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently opened an adwords account. I tried to make an initial payment but it was not successful. The bank issuer could not authorize the transaction due to some technical problems. I tried this several times and the problem persisted.

 

To my surprise, a day later google suspended my account due their inability to authenticate my payment information. I have filled several forms since then appealing to them to lift this suspension. I have also acquired another credit card from a different bank and tried paying with it. Google was able to authenticate the payment information but still did not complete the transaction.

 

Could somebody please suggest to me what to do. This is my first time of using google adwords. I have up to three websites that I want to market on google. although I have only set one up. I never meant to cheat google.

 

Thanks to you all.

Wilfred Aniago

 

 

 

1 Expert replyverified_user

Re: Dear all, how can I get google lift a suspension on my adword acco

Collaborator ✭ ✭ ✭
# 2
Collaborator ✭ ✭ ✭

Hello Wilfred A. and welcome to the Community !

 

There are ways of getting out of the suspended state.

 

You can take a quick look to the similar solved issues from the forum here

 

https://www.en.adwords-community.com/t5/forums/searchpage/tab/message?solved=true&q=billing+suspensi...

 

Don't do anything yet, a senior member of the forum will give you proper guidance tomorow.

Re: Dear all, how can I get google lift a suspension on my adword acco

Top Contributor
# 3
Top Contributor

Hello there;
Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Dear all, how can I get google lift a suspension on my adword acco

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭


Dear AdWords Advertiser,

We periodically review accounts for security purposes and to verify billing information. As a result of this review, your account and any related accounts have been suspended, and your ads are no longer running on Google. If you believe your account was suspended in error, please contact us through the AdWords Help Center.

Sincerely,
The Google AdWords Team

Re: Dear all, how can I get google lift a suspension on my adword acco

[ Edited ]
Top Contributor
# 5
Top Contributor

Please also post website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Dear all, how can I get google lift a suspension on my adword acco

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I guess you mean my website. www.quikpik.com.ng

Re: Dear all, how can I get google lift a suspension on my adword acco

Top Contributor
# 7
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

https://support.google.com/adwords/contact/pf_suspended

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Dear all, how can I get google lift a suspension on my adword acco

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
If fill the form to appeal suspension the account can to active again?