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Credit is not being applied to my account.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I have outstanding credit showing in my account, but it is not being applied to my outstanding invoices. I have tried to contact the Collections APAC team in India by email, but there is no reply at all. I am not sure how to contact Google, and get someone to reply to my questions.

 

Please advise how to get billing support for my account.

 

I have not posted my MCC id or other details here yet. But if it is secure, I can provide the information. Let me know what information you need. Thanks.

 

Thanks,

Vinai Prakash

Brand Rich LLP

<edited by Community Manager>

 

NOTE: This post has been edited by a Community Manager in order to remove personal information. This is done, per our Community Posting Guidelines, in order to protect your privacy and/or account security.

 

1 Expert replyverified_user

Re: Credit is not being applied to my account.

Rising Star
# 2
Rising Star

Hi there,

 

Welcome to AdWords Community!

 

Have you contacted the support team over phone? If not, I'd suggest doing that first. Support info here.

 

Cheers,

Sumanth

Sumanth Sridhar