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Credit Card Billing Difficulties

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We regularly have a problem where our credit card does not get declined but Google appears to have a problem billing and our account gets turned off. The Google charges appear to cause a fraud alert with the cc issuer.  Are there means of circumventing this problem such as adding an additonal card to the account or some other alternative?  Would greatly appreciate any adivice.  Thank you in advance.

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Marked as Best Answer.
Solution
Accepted by topic author sethjturok
September 2015

Re: backup Credit Card

Top Contributor
# 4
Top Contributor

Hello again sethjturok;


If you are using Automatic payment,  you can have a backup cc. (Not available with pre-paid)

 

Read detailed instructions:

 

http://support.google.com/adwords/bin/answer.py?hl=en&answer=113013

 

-Moshe

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: Credit Card Billing Difficulties

Top Contributor
# 2
Top Contributor

Hello sethjturok;


Google does not honor all credit card issuers. You can check cards accepted / payment methods in your market on this page:

 

https://adwords.google.com/select/AfpoFinder?hl=en

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Credit Card Billing Difficulties

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your response. Actually, the cc is honored; however, it appears as they at times a fraud alert - as opposed to being declined for spending in excess of the limit - is triggered.  I was wondering if there is a way to have a "backup" card on the account - or another alternative - which gets billed in the event that a fraud alert is issued at the cc issuer.   We would like to avoid having our account shutdown in the event that there is a problem with the card on file.  Thanks again.

Marked as Best Answer.
Solution
Accepted by topic author sethjturok
September 2015

Re: backup Credit Card

Top Contributor
# 4
Top Contributor

Hello again sethjturok;


If you are using Automatic payment,  you can have a backup cc. (Not available with pre-paid)

 

Read detailed instructions:

 

http://support.google.com/adwords/bin/answer.py?hl=en&answer=113013

 

-Moshe

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: backup Credit Card

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you for your help.

Re: backup Credit Card

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Have you contacted your credit card company to inform them that Google should be an approved biller?

Re: backup Credit Card

Explorer ✭ ✭ ✭
# 7
Explorer ✭ ✭ ✭

Hello,

 

I understand your situation .I used to work as a customer service for an international bank. Customers call every now & then to remove the hold. For some reasons, the bank put a particular transaction on hold if Google payment is not enrolled under your automatic debitt. Our resolution to this issue, is to always notify your bank that this is authorize & have it noted on your account. In that way, it will be processed without interruption, 

 

More Power,

Loraine

More Power,
Loraine